FAQs
A few questions you may have...
About our main location in Sablon
Where are you located?
Our main store is located near Place du Sablon and Grand' Place in the heart of Brussels. Just in front of the Royal Library.
Rue Lebeau 3-11
1000 Brussels
See our store in Google Maps
There are two different entrances, one for the store, laboratory and offices and another one for the public workshops.
Buses 48 (stop name: Library) or 33 and 95 (stop name: Grand Sablon)
Train and metro: Gare Centrale
Who is the store manager of your main store?
Patricia Lafargue is the store manager of our main store since its opening in June 2020.
You can message her by Whatsapp at +32 (0)470 45 15 33.
She is assisted by Faten, Antonio, Charlotte and Harsimran.
Patricia is also one of our chocolate makers.
She run some daily chocolate workshops and manage our main store with talent and passion since its opening in 2020.
What is your main phone number?
You can contact us on +32 (0)2 203 92 20.
You can also message us by Whatsapp at +32 (0)470 45 15 33.
What are the opening times of your main store?
Our main store is opened every day, Monday to Sunday.
We are closed on Christmas day.
Our main store opens Monday to Friday from 10h to 19h.
On Saturdays, we open from 11h to 19h.
On Sundays, the store is opened from 11h to 19h.
The workshops are operating every day, 3 times a day, at 11AM, 2PM and 5PM.
What is the nearest car park?
The nearest car park is Interparking Albertine, Place de la Justice 16.
We offer 1 hour of free parking to all our clients in our car park partners (Interparking, Q-Park, Indigo).
Do you employ trainees or students?
We always welcome trainees from Erasmus, Actiris Brussels and local schools.
For Erasmus program we work with Erasmus+ and Erasmus Young Entrepreneurs. If you are interested in an Erasmus+ program linked to our company, please contact the country manager at FMTS Group. For Erasmus Young Entrepreneurs, please contact us directly at [email protected].
We work with Actiris Select and also Jeep BXL (another program financed by Actiris).
Important: We do NOT accept Actiris First applicants.
Our company also got agreements with Brussels Formation for welcoming youngs in work/study training for either chocolaterie, customer services or sales. If you wish to setup a long term (2 years) work/study training with us please contact us directly at [email protected].
From October 2023, we do not accept any applicants from EFP Brussels due to the lack of motivation of their students and the poor management of this school.
If you are linked with this school, please do not apply.
About our store located Place Royale
Where is located your second store?
Our second store is located near Place Royale.
Rue de Namur 6
1000 Brussels
See our store in Google Maps
Tram 92 and 93 (stop name: Royale)
Buses 33, 95 and N11 (stop name: Royale)
Train and metro: Gare Centrale
Who is the store manager of your store at Place Royale?
Jing Dong is the store manager of our store at Place Royale since October 2023.
You can message her by Whatsapp at +32 (0)469 10 32 80.
She is assisted by Faten, Antonio, Charlotte and Harsimran.
Jing is responsible for leading all the store operations, delivering key sales targets and KPIs, and ensuring maintenance of the qualitative objectives set for our store at Place Royale.
What are the opening times of your store at Place Royale?
Our second store is opened from Wednesday to Saturday in the morning from 10h to 13h and in the afternoon from 14h to 19h.
On Tuesdays, we are opened from 13h to 19h.
We are closed on Sundays and Mondays.
Our store will be closed from 07/01/2024 to 16/01/2024 for annual holidays. No workshop will be also held during this period.
Even when the front store is closed, the workshops at the rear are still operating every day, 3 times a day, at 11h, 14h and 17h.
What is the phone number of your store at Place Royale?
The phone number of our store at Place Royale is +32 (0)2 537 99 08.
You can also message us by Whatsapp using the number +32 (0)469 10 32 80.
About our workshops and our booking desk
Where is located the booking desk?
Our meeeting room and booking desk is located near our main store.
Place de la Justice 5
1000 Brussels
See our store in Google Maps
Buses 48 (stop name: Library) or 33 and 95 (stop name: Grand Sablon)
Train and metro: Gare Centrale
What is the phone number of your booking desk?
You can contact us on +32 (0)2 675 09 90.
You can also message us by Whatsapp at +32 (0)470 45 15 33.
What are the opening times of your booking desk?
Our booking desk operates every day.
Participants at our chocolate workshops need to queue in front of our booking desk 10mns before the start of the workshops.
Check-in procedure starts every day at 10h55, 13h55 and 16h55.
Once the check-in procedure is closed then there is no admittance anymore inside the premises.
When are scheduled the workshops?
We are running 3 daily workshops every day, Monday to Sunday.
The workshops are starting daily at 11AM, 2PM and 5PM.
We can accept up to 28 participants in our workshop located Rue Lebeau and we can accept 24 participants in our workshop located Rue de Namur.
You can find more info about our workshops and book online from here.
How can I book my ticket(s) for your daily chocolate workshops?
What is the maximum capacity of your workshops?
We have two workshops, one in Sablon and another one in Place Royale.
In Sablon, we can host up to 28 participants.
At Place Royale we can host up to 24 participants.
Can I book private workshops online?
No, you cannot.
You can read more details about our private workshops from here.
Book your private workshop by emailing our event manager at [email protected].
Click here to download our leaflet about corporate workshops.
About our online store
Do you do sameday delivery in Brussels?
Yes, we offer same day delivery service in Brussels.
If your address is in one of the 19 districts of Brussels and if you order before 3pm then we guarantee sameday delivery by Shippr.
Same day delivery is only possible for the following districts:
- Anderlecht
- Auderghem
- Berchem Sainte Agathe
- City of Brussels
- Etterbeek
- Evere
- Forest
- Ganshoren
- Ixelles
- Jette
- Koekelberg
- Molenbeek Saint Jean
- Saint Gilles
- Saint Josse ten Noode
- Schaerbeek
- Uccle
- Watermael Boitsfort
- Woluwe Saint Lambert
- Woluwe Saint Pierre
Can we order your chocolates on Deliveroo and Uber Eats?
Do you ship outside Belgium?
About our handcrafted chocolates
How are identified your chocolates?
All our chocolates are identified by a 13-digits number called GTIN (Global Trade Item Number).
We partner with GS1, the global authority for the unique identification of products and companies, to issue the GTIN of our chocolates.
Our main Global Location Number (GLN) is 5407008470005. It is linked with our head office in Brussels. We are using this number to clearly identify our location. All our chocolates are handcrafted at our main GLN.
All products starting by 540700847XXXX are handcrafted by us in our Brussels store.
You can check our chocolates using this online tool.
Where do you produce your chocolates?
All our chocolates are handcrafted and produced by our chocolatiers inside our Brussels store located at Rue Lebeau 11, 1000 Brussels.
We don't use any industrial methods to produce our chocolate and we only use origin cacao.
Our cacao is guaranteed 100% no deforestation, 100% no child work and with decent wages paid to our farmers including premiums given for training and quality.
No industrial chocolate is used to produce our chocolates with the exeption of the Ruby chocolate bought from Barrry Callebaut.
Our importator is Silva Cacao, some passionate girls based in Antwerp.
Our roaster is François Deremiens. The factory is based in Jemoignes.
Who is the chocolate maker?
Our chocolate maker (chocolatier) is Elisabetta Passafaro (24 years old). A young chocolate expert who is really passionate by handmade chocolate.
Elisabetta studied at Accademia Maestri Cioccolatieri Italiani in Italy and obtained her certification in 2019. She finished her internship with a travel to Brazil to develop her knowledge about the bean to bar process.
All our chocolates are produced exclusively by Elisabetta in our premises.
Is a chocolate edible after the Best By Date (BBD)?
Absolutely.
Pure chocolate doesn't go bad and can be enjoyed months after its Best By Date.
Please note that this is not the case with pralines and truffles for which it is more important to follow the Best By Date.
Do you have any vegan products?
All our dark chocolates are vegan based on their ingredients, but we are not able to obtain vegan vertifications due to milk traceability from operating in the same factory as milk and white chocolate production.
Which type of chocolate do you use?
To produce our handmade chocolates, we only use high quality cocoa beans from all around the world. From Costa Rica to India, we choose the rarest beans to develop all the flavors in an original chocolate with an unique taste. Making chocolate is an art.
At the origin of the taste, there is the bean, and all the work that lets explode all its flavors. From roasting to conching, here is the birth of aromas. We work with Silva Cacao and François Deremiens to reach a very high level of quality.
No trick, no cheating!
The only industrial chocolate we are using is the RB1 from Barry Callebaut to produce our ruby chocolates.
Do you guarantee a minimum shelf life?
We are committed to shipping products with at least a 1 month shelf life for optimum quality, taste and nutrition.
How long does chocolate last?
Contrary to what you may hear, dark chocolate lasts around five years. That’s in part due to the high amount of antioxidants, as well as the sugar, which is a preservative.
Milk chocolate and white chocolate contain milk solids and should be used within a year.
What is the best chocolate?
That is a tough question. Like anything edible, many things come into play. Do you like bitter chocolate? Or one that is sweeter? Do you prefer a roasted flavor? Or one that is softer, and creamier?
We tell people that the best chocolate is the one that tastes best to them. So we encourage our clients to taste as many chocolates as they can, and choose one they like best.
Are your handmade chocolates GMO free?
Yes, all of our handmade chocolates are GMO free.
Do you carry chocolate for people with tree-nut allergies?
In most products, we do not use nuts as ingredients, but the chocolate may contain traces of peanuts and other nuts, gluten, and egg proteins.
We recommend that people with these allergies do not consume our chocolate.
What is your company prefix?
We partner with GS1 for all the identifications of our chocolates.
Our main GLN is 5407008470005.
Every product we sell got a EIN to identify where it is produced and who is the producer. It is a 13 digit number generally converted into a code bar called GCP-9.
All products with an identifier starting with 540700847XXXX have been produced by Elisabetta Passafaro at our Brussels store.
You can verify our chocolates using this online tool.
Are your handmade chocolates Fair Trade?
To produce our handmade chocolates, we only use high quality cocoa beans from all around the world. From Costa Rica to India, we choose the rarest beans to develop all the flavors in an original chocolate with an unique taste. Making chocolate is an art.
At the origin of the taste, there is the bean, and all the work that lets explode all its flavors. From roasting to conching, here is the birth of aromas.
We pursue a policy of direct trade with farmers in accordance with the principles of Fair Trade.
We do everything in our power to ensure that the conditions in which our cacao is grown allow planters and their families to develop a long-term business strategy. We take particular care to ensure no children work in the production of our cacao, that there is no forced labor and that all national and international labor regulations are respected.
Are your products gluten-free?
All of our macarons, figurines and chocolates bars are gluten-free (this means that they contain less than 20 ppm of gluten and are suitable for intolerant people).
Our chocolate pralines and truffles are not gluten-free.
We recommend people for whom gluten is a serious health concern not to consume our chocolates as it may contain traces of gluten.
Is your packaging is biodegradable and ecological?
We select our packaging very carefully in order to make sure that they are 100% biodegradable.
They are composed by biodegradable cartons and plastics.
About our brand and company
What is your company registration number?
We are a Belgian company registered at the Brussels Court in Belgium under company number 0745.885.458.
Our directors are Stéphane Perrin and Elisabetta Passafaro.
What is your employer number?
Our ONSS matricule is 1456123-25.
How many establishments do you have?
Currently we have 5 establishments, all located in the city of Brussels.
Are you registered with AFSCA?
Of course we are.
Our AFSCA registration number is 5261529.
All our premises have been inspected and we always received the maximum award with 4 forks!
Do you have projects of implantations abroad?
Yes, we have projects to open new stores in the UK (London and Brighton), Netherlands (Amsterdam) and Ireland (Dublin) in 2025/2027.
Currently we work hard to open our first store abroad. It will be in Canada (Montréal) mid 2024.
We did not answer your question?
Message our team directly
The basic data
This website is operated by The Belgian Chocolate Makers SRL.
Our directors are Stéphane Perrin and Elisabetta Passafaro.
You can also reach us by phone or email.
Phone number: +32 (0)2 203 92 20
Email address: [email protected]
Our ONSS matricule is 1456123-25.
Our AFSCA registration number is 5261529.
Opening hours
Monday - Friday: From 10h to 19h
Saturday: From 11h to 19h
Sunday: From 11h to 15h
Our other store in Place Royale has different opening times.
Tuesdays: From 13h to 19h
Wednesday - Saturday: From 10h to 13h and from 14h to 19h
Both stores are very close to each other (700m), less than 10mns by walking.
Please note that only a selection of our chocolates is available from these both apps.