Booking terms of sale

Our staff are all instructed to stop a workshop immediately once a group do not respect our code of conduct.
If this occurs, no refund will be awarded.

Our chocolate workshops always start 5 minutes after the advertised start time. Unless otherwise stated, the advertised start time is when last entry will be allowed.

Please aim to arrive with at least 20 minutes before the advertised start time. No refund will be awarded to any reduced service or event termination due to late arrival.

We reserve the right to make changes to the published programme of a class or workshop (but not the overall content), for example to timings and/or chocolate makers if one of the advertised chocolate makers is unable to attend. In such cases, you will not be entitled to a refund if you cancel your place.

We cannot accept kids (6-12 years old) on their own participating in our chocolate workshops. We always request an adult supervision.
At least one adult booking is requested when a booking is made for one or more kids from 6 to 12 years old.
We do not accept kids less than 6 years old. Age verification can be requested at the entrance.

The meeting point is always our booking desk located Place de la Justice 5. You are required to queue before our booking desk a minimum of 20mns before the starting time. Toilets are available at our booking desk.

From our booking desk, we will check your tickets first. We will provide you with a welcome pack and a wristband that will allow you then to access the activity. You will be told at that moment which location you need to go. A member of our staff will bring you by walking to the allocated workshop.

Our classes and workshops are held at one of our two locations in Brussels, one is located Rue Lebeau 7/11 and the other is located at Rue de Namur 6. Both our places are very close to each other (10mns by walking). You acknowledge that we may have to change the published venue for the event for reasons beyond our control and in such cases, you will not be entitled to cancel unless the change in venue represents a significant disadvantage to you.

You are liable for any loss or damage which you may cause to our premises or that of the external venue and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.

If you have a disability or medical condition that requires special arrangements to be made, or specific dietary requirements, please notify us of your requirements when making your booking.

When booking from our website please understand our refund policy.

We reserve the right at any time and without prior warning to change the venue of the event and/or chocolate makers from those described in the programme. We also reserve the right in our absolute discretion, to cancel your booking where we need to do so due to circumstances outside of our control (including, but not limited to, situations where sufficient numbers have not booked for the event or the chocolate makers are unavailable or cancel the event or if you are more than 30 days in arrears with any payment due to us, or if it may prejudice our reputation). We shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund your booking payment (in full as soon as possible) or offer you an alternative event if one is available. You have the choice of accepting the refund, a credit note or attending the alternative event.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase but reserve the right to refund using an alternative method.

During the booking process, you can upgrade your refund terms and receive a 100% refund if you cannot attend for one of the many reasons in our additional terms and conditions, which you accept when you upgrade your refund terms.

In case you have upgraded your refund policy during the booking process you can ask for a refund using this online form in case of cancellation.

All copyright and other rights (including all intellectual property rights) in materials provided to you during or for the purposes of any of our workshops (including, without limitation, course notes, slides, brochures, articles or case studies) are the property of The Belgian Chocolate Makers SRL. You are entitled to use such materials only for your own personal use. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes.

We often take photographs during the workshops for marketing purposes. By attending any of our events, you are giving us permission to use images in which you may be present. In addition, these images may be shared and stored on third-party platforms. Should you not wish to appear in any images, please notify the staff at the event.

Event attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.

Nothing in these event booking terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

The Belgian Chocolate Makers SRL shall not be liable for the delay or cancellation of an event, if the delay or cancellation is caused by circumstances or events outside our reasonable control. A Force Majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

Our performance under any contract is deemed to be suspended for the period that the Force Majeure event continues. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure event.

We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We may use photographs taken during the workshop in advertising and marketing materials, including use on our website. Your attendance at one of our workshops may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the staff at the relevant workshop prior to the photographs being taken.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.