We are the only certified handcraft chocolate maker in Brussels city. Check that info using the official website: Certified handcraftmen: www.lesartisans.be
Shipping & returns
About the shipment process
Our chocolates are shipped to the following countries using Bpost or DHL depending your selection during the checkout process.
We will send you some emails and SMS at each following steps:
We will send you some emails and SMS at each following steps:
- The chocolates are ready to be picked up by the driver.
- The parcel is in transit.
- The parcel is out for delivery.
- The parcel is available for pick up.
- The chocolates have been delivered.
- There is a problem with the delivery.
- The chocolates have not been delivered as scheduled.
We never ship chocolates when the outside temperature is higher than 24°C (celsius degrees).
In that scenario, orders are delayed until the temperature is cooling down.
In that scenario, orders are delayed until the temperature is cooling down.
You can track your order(s) using the link https://chocolaterie.aftership.com or the tracking form below.
Our B2B Incoterm® is Delivered At Place (DAP).
In Brussels you can now choose the same day delivery with Shippr, this helps reduce your carbon footprint.
Let's reduce empty volumes and CO2 emissions together!
Let's reduce empty volumes and CO2 emissions together!
North America
Normal delivery service by Bpost or express delivery service by DHL.
Free delivery by Bpost for all orders from 175€.
Free delivery by Bpost for all orders from 175€.
- Anguilla (AI) Zone 9
- Bermuda (BM) Zone 9
- Canada (CA) Zone 6
- Cayman Islands (KY) Zone 9
- Greenland (GL) Zone 9
- Guadeloupe (GP) Zone 9
- Martinique (MQ) Zone 9
- Mexico (MX) Zone 6
- Montserrat (MS) Zone 9
- Puerto Rico (PR) Zone 9
- Sint Maarten (XM) Zone 9
- Turks and Caicos Islands (TC) Zone 9
- United States of America (US) Zone 6
- Virgin Islands UK (VG) Zone 9
- Virgin Islands USA (VI) Zone 9
Belgium
Delivery within 1-2 working days.Free delivery by Bpost for all orders from 175€.
- Delivery by Bpost or DHL
- Same day by Shippr within Brussels (*)
- Pickup at our Brussels store
Western Europe
Normal delivery service by Bpost or express delivery service by DHL.Free delivery by Bpost for all orders from 175€.
For EU customs and clearance, our EORI identification number is 0745885458.
For exports to Germany, our LUCID registration is DE1335435171061.
- Andorra (AD) Zone 5
- Austria (AT) Zone 4
- Denmark (DK) Zone 2
- Faroe Islands (FO) Zone 7
- Finland (FI) Zone 4
- France (FR) Zone 2
- Germany (DE) Zone 2
- Gibraltar (GI) Zone 7
- Greece (GR) Zone 4
- Iceland (IS) Zone 7
- Ireland (IE) Zone 4
- Italy (IT) Zone 4
- Liechtenstein (LI) Zone 5
- Luxembourg (LU) Zone 1
- Malta (MT) Zone 4
- Monaco (MC) Zone 2
- The Netherlands (NL) Zone 1
- Norway (NO) Zone 5
- Portugal (PT) Zone 4
- San Marino (SM) Zone 5
- Spain (ES) Zone 4
- Sweden (SE) Zone 4
- Switzerland (CH) Zone 5
- United Kingdom (GB) Zones 2 & 3
- Vatican (VA) Zone 4
Eastern Europe
Normal delivery service by Bpost or express delivery service by DHL.Free delivery by Bpost for all orders from 175€.
- Albania (AL) Zone 7
- Armenia (AM) Zone 9
- Azerbaijian (AZ) Zone 9
- Belarus (BY) Zone 7
- Bosnia & Herzegovina (BA) Zone 7
- Bulgaria (BG) Zone 4
- Croatia (HR) Zone 4
- Cyprus (CY) Zone 4
- Czech Republic (CZ) Zone 4
- Estonia (EE) Zone 4
- Georgia (GE) Zone 9
- Hungary (HU) Zone 4
- Kosovo (KV) Zone 7
- Latvia (LV) Zone 4
- Lithuania (LT) Zone 4
- Moldova (MD) Zone 7
- Montenegro (ME) Zone 7
- Poland (PL) Zone 4
- Romania (RO) Zone 4
- Russia (RU) Zone 7
- Serbia (RS) Zone 7
- Slovakia (SK) Zone 4
- Slovenia (SI) Zone 4
- Ukraine (UA) Zone 7
Asia
Normal delivery service by Bpost or express delivery service by DHL.Free delivery by Bpost for all orders from 175€.
- Afghanistan (AF) Zone 9
- Bangladesh (BD) Zone 9
- Bhutan (BT) Zone 9
- Brunei Darussalam (BN) Zone 9
- Cambodia (KH) Zone 9
- China (CN) Zone 8
- Hong Kong (HK) Zone 9
- India (IN) Zone 8
- Indonesia (ID) Zone 9
- Japan (JP) Zone 9
- Lao People's Democratic Republic Macao (LA) Zone 9
- Kazakhstan (KZ) Zone 9
- Kyrgyzstan (KG) Zone 9
- North Korea (KP) Zone 9
- South Korea (KR) Zone 9
- Nepal (NP) Zone 9
- Pakistan (PK) Zone 9
- Philippines (PH) Zone 9
- Macao (MO) Zone 9
- Malaysia (MY) Zone 9
- Maldives (MV) Zone 9
- Mongolia (MN) Zone 9
- Myanmar (MM) Zone 9
- Singapore (SG) Zone 9
- Sri Lanka (LK) Zone 9
- Taiwan (TW) Zone 9
- Tajikistan (TJ) Zone 9
- Thailand (TH) Zone 9
- Timor-Leste (TL) Zone 9
- Turkmenistan (TM) Zone 9
- Uzbekistan (UZ) Zone 9
- Vietnam (VN) Zone 9
South & Central America
Normal delivery service by Bpost or express delivery service by DHL.Free delivery by Bpost for all orders from 175€.
- Antigua & Barbuda (AG) Zone 9
- Argentina (AR) Zone 9
- Aruba (AW) Zone 9
- Bahamas (BS) Zone 9
- Barbados (BB) Zone 9
- Belize (BZ) Zone 9
- Bolivia (BO) Zone 9
- Brazil (BR) Zone 9
- Chile (CL) Zone 9
- Colombia (CO) Zone 9
- Costa Rica (CR) Zone 9
- Cuba (CU) Zone 9
- Curaçao (XC) Zone 9
- Dominica (DM) Zone 9
- Dominican Republic (DO) Zone 9
- Ecuador (EC) Zone 9
- Falkland Islands (Malvinas) (FK) Zone 9
- French Guinea (GF) Zone 9
- Grenada (GD) Zone 9
- Guatemala (GT) Zone 9
- Guyana (GY) Zone 9
- Haiti (HT) Zone 9
- Honduras (HN) Zone 9
- Jamaica (JM) Zone 9
- Nicaragua (NI) Zone 9
- Panama (PA) Zone 9
- Paraguay (PY) Zone 9
- Peru (PE) Zone 9
- Saint Kitts and Nevis (XN) Zone 9
- Saint Lucia (LC) Zone 9
- Saint Vincent and the Grenadines (VC) Zone 9
- Salvador (SV) Zone 9
- Suriname (SR) Zone 9
- Trinidad and Tobago (TT) Zone 9
- Uruguay (UY) Zone 9
- Venezuela (VE) Zone 9
Middle East
Normal delivery service by Bpost or express delivery service by DHL.Free delivery by Bpost for all orders from 175€.
- Bahrain (BH) Zone 9
- Irak (IQ) Zone 9
- Iran (IR) Zone 9
- Israel (IL) Zone 9
- Jordan (JO) Zone 9
- Kuwait (KW) Zone 9
- Lebanon (LB) Zone 9
- Oman (OM) Zone 9
- Qatar (QA) Zone 9
- Saudi Arabia (SA) Zone 9
- Syrian Arab Republic (SY) Zone 9
- Turkey (TR) Zone 5
- United Arab Emirates (AE) Zone 9
- Yemen (YE) Zone 9
Africa
Normal delivery service by Bpost or express delivery service by DHL.Free delivery by Bpost for all orders from 175€.
- Algeria (DZ) Zone 9
- Angola (AO) Zone 9
- Benin (BJ) Zone 9
- Botswana (B) Zone 9
- Burkina Faso (BF) Zone 9
- Burundi (BI) Zone 9
- Cameroon (CM) Zone 9
- Cape Verde (CV) Zone 9
- Central African Republic (CF) Zone 9
- Chad (TD) Zone 9
- Comoros (KM) Zone 9
- Congo (CD) Zone 9
- Côte d'Ivoire (CI) Zone 9
- Democratic Republic of Congo (CG) Zone 9
- Djibouti (DJ) Zone 9
- Egypt (EG) Zone 9
- Equatorial Guinea (GQ) Zone 9
- Eritrea (ER) Zone 9
- Ethiopia (ET) Zone 9
- Gabon (GA) Zone 9
- Gambia (GM) Zone 9
- Ghana (GH) Zone 9
- Guinea (GN) Zone 9
- Guinea Bissau (GW) Zone 9
- Kenya (KE) Zone 9
- Lesotho (LS) Zone 9
- Liberia (LR) Zone 9
- Libyan Arab Jamahiriya (LY) Zone 9
- Madagascar (MG) Zone 9
- Malawi (MW) Zone 9
- Mali (ML) Zone 9
- Mauritania (MR) Zone 9
- Mauritius (MU) Zone 9
- Mayotte (YT) Zone 9
- Morocco (MA) Zone 9
- Mozambique (MZ) Zone 9
- Namibia (NA) Zone 9
- Niger (NE) Zone 9
- Nigeria (NG) Zone 9
- Reunion Island (RE) Zone 9
- Rwanda (RW) Zone 9
- Saint Helena (SH) Zone 9
- Sao Tome and Principe (ST) Zone 9
- Senegal (SN) Zone 9
- Seychelles (SC) Zone 9
- Sierra Leone (SL) Zone 9
- Somalia (SO) (XS) Zone 9
- South Africa (ZA) Zone 9
- Sudan (SD) Zone 9
- Swaziland (SZ) Zone 9
- Tanzania (TZ) Zone 9
- Togo (TG) Zone 9
- Tunisia (TN) Zone 9
- Uganda (UG) Zone 9
- Zambia (ZM) Zone 9
- Zimbabwe (ZW) Zone 9
Oceania
Normal delivery service by Bpost or express delivery service by DHL.Free delivery by Bpost for all orders from 175€.
- American Samoa (AS) Zone 9
- Australia (AU) Zone 9
- Cook Islands (CK) Zone 9
- Fiji (FJ) Zone 9
- French Polynesia (PF) Zone 9
- Guam (GU) Zone 9
- Kiribati (KI) Zone 9
- Marshall Islands (MH) Zone 9
- Micronesia (FM) Zone 9
- New Zealand (NZ) Zone 9
- New Caledonia (NC) Zone 9
- Niue (NU) Zone 9
- Palau (PW) Zone 9
- Papua New Guinea (PG) Zone 9
- Tuvalu (TV) Zone 9
- Vanuatu (VU) Zone 9
Shipping costs are automatically calculated for you based on the weight of your order, the country of destination and the selected shipping method. You can select the most appropriate shipping method for you and view the shipping cost during the checkout process. Please note that not all the carriers are available for all countries.
We offer free shipping using Bpost for all online orders over 175 euros sent to all above listed countries.
Shipping disclaimer
Please make sure that you understand our shipping policy.
It is important that you read our disclaimer as it clearly explains everything to you.
It is important that you read our disclaimer as it clearly explains everything to you.
Same day delivery within Brussels (*)
Because tomorrow is too late, within Brussels (19 districts), your chocolates will be delivered on the same day by Shippr if you place your order before 2PM and if the chocolates are in stock. This helps reduce your carbon footprint. Choose the delivery option "same day delivery in Brussels".
Same day delivery is only possible for the following districts:
Same day delivery is only possible for the following districts:
- Anderlecht
- Auderghem
- Berchem Sainte Agathe
- City of Brussels
- Etterbeek
- Evere
- Forest
- Ganshoren
- Ixelles
- Jette
- Koekelberg
- Molenbeek Saint Jean
- Saint Gilles
- Saint Josse ten Noode
- Schaerbeek
- Uccle
- Watermael Boitsfort
- Woluwe Saint Lambert
- Woluwe Saint Pierre
Deliveroo & Uber Eats deliveries in Brussels
If you are located in Brussels, you can order a selection of our chocolates using the Deliveroo and Uber Eats websites.
Returns
Returns can be sent to our store in Brussels using any postal service.
We suggest to always request a tracking number in order to keep a proof of shipment.
We suggest to always request a tracking number in order to keep a proof of shipment.
The Belgian Chocolate Makers Rue Lebeau 11 1000 Brussels Belgium Tel: +32 (0)2 203 92 20 WhatsApp: +32 (0)470 45 15 33 |
If you are not satisfied with your purchase, you can send the product(s) back within 14 days for a full refund. Should you wish to return any chocolate item it would be most helpful if you could contact us first. Fragile, date sensitive products and sale items cannot be returned if not faulty.
Returned chocolates must be in perfect condition and un-opened and they should be returned to us using a recorded delivery. Returned items must be checked by us on arrival to be in perfect condition and any breakages or damages cannot be refunded.
A refund will be made, excluding postage, through the same method used during the checkout.
We do not offer free shipping on returns and we do not refund any shipment cost.